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Return Policy

Our Return Policy: Easy Steps for a Smooth Return Process

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our simple return procedure below.

  1. Initiate a return:
  • If you're in the UK, log in to your account and start the return process from there.
  • If you're outside the UK, send us an email with your name and order reference.
  • Contact us without an account:
  • If you don't have an account with us, please email us at hello@parkem.co.uk to let us know about any issues with your order.
  • Print a freepost returns label (UK Only):
  • After your return is approved by our team, you can print a freepost returns label by clicking here.

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